Xianyang Licai Tianxi Hotel
Address: No.3 baoquan road,qindu district,xianyang,shaanxi
P.C: 712000
Tel: +86-29-32082555 32036666 33329999
e-Mail: lctx-hotel@126.com
Website: http://www.lctx-hotel.com
 Hotels need not only is the hardware as well as software

In recent years, the hotel industry is quite calm, towel door "the linen door", "textile PH value, and other health problems have occurred, and the weight of the hotel people breathless. Some people say that the hotel industry is a fragile industry, and the exposure of some things, even if their suffering is not afraid to speak out, perhaps a frequently destroyed decades of hard business brand.

However, from the consumer's point of view, they want to be assured of staying in a hotel, you want to sit disinfection bus every day, you want to be assured of mouth to eat restaurant meals. This is also their aspirations and powers.


Mai dot net freelance critic Fang Shihong

Fang Shihong: society generally lower confidence in industry self-regulation without delay

Mai Dot Net reporter: In May of this year, Kunming Consumers Association, City of Industry, Municipal Health Bureau, Yunnan Province, fiber identification are multisectoral jointly conducted a sample survey and comparison test 10 of Kunming Inn Public textiles. Upon examination, the 20 sample pH unqualified sample color stains failed overall pass rate of 33.3%, around seventy percent of public textiles Health Quality worrying. Since then, the hotel towel door "," linen door PH value problems "health problems have occurred, similar phenomenon, what are your thoughts?

Fang Shihong: indeed, these years, the rapid development of the China Hotel. Everyone is concerned about the hotel "fly fast offensive" very few people will be concerned about it fly tired. Behind the rapid development of these hotels, the hotel's lack of quality basic services. The nineties of the last century, a four-star hotel in basic service requirements may be many five-star requirements are even higher than it is now. Many hotels too much attention than speed, higher than the national layout and expansion. In fact, they have been very tired. The quality of service requirements have been behind the management can not keep up. These only appearance, deeper things is the lack of personnel and services. So, I do not want the blind expansion of the ruin of our industry.

Mai point network reporters: hotel customer survey shows that more than 45% of the visitors outside accommodation comes with daily necessities, more than 65% of the tourists are not easily use towels, bath room service offers. You think that is what resulted in reducing customer confidence?

Fang Shihong this question: You said, I think this social common problem, not only in the hotel industry, it overstating. The things now eat organic afraid rural residue, something for fear of contamination, and so on. The reason why there is such a problem, with the improvement of living standards, people started to pay attention to their own health. This is on the one hand. The second aspect, after decades of development, China may also bring everyone a lot of negative things, including tainted milk, shoes, milk, and so on. Resulting in the community generally lower trust. The hotel industry with the high-speed development of China's social development, there are also negative things in this high-speed in the industry. Therefore, the occurrence of this situation, there are many factors. As people in the industry, the industry self-regulation without delay.

Mai Dot Net Reporter: on the one hand, hotel assessment standards improve, on the one hand customers decline in the level of trust, which makes the hotel also caught in a dilemma. For this situation, you have a new idea?

Fang Shihong: This question is a little problem, the hotel assessment standards improve what purpose? Very important aspect which is to increase customer confidence, so that we believe the hotel can do a good job. At the same time, improve the hotel standard is assessed in the survival of the fittest, is also conducting in-house screening. This is a good thing, and is a must do. Both of which are uniform without contradiction. I personally would advocate the speed control Control To China Hotel, China Hotel competitiveness on the international stage, so that people have a higher degree of trust, let the hotel become the benchmark of the industry service levels and flags.

Mai point network reporters: As far as you know, like the Pillow, Miantai this difficult cleaning and disinfection of public supplies, the hotel is how to ensure cleanliness and sanitation?

Fang Shihong: Pillow, the batting generally manufacturers or suppliers can provide a method of cleaning and disinfection. Such as general Pillow are cleaning and drying, the process should pay attention to the method of operation, may also play a role in high-temperature sterilization. The special personalized pillow can also use the hotel's high-temperature steam smoked bake, also played a lot of cleaning and disinfection. Of course, different materials things to pay special attention to use a different method. For the vast majority of five-star hotels, these are not a problem. Budget hotel or have a laundry room of the hotel, it is necessary to pay special attention to this problem. Therefore, the role of the laundry room of a hotel is very huge, is very important to protect the comfort of accommodation sector. You asked this question of high-star hotel and the practices of hotel really is not a problem, but this problem is really a problem for many small and medium-sized hotels. Is sent outside washing is very important to choose the right cleaning manufacturers.

Mai point network reporters: small business owners for more than 10 years, Mr. Gao said, "I have done this line, also know several (to undertake budget hotel laundry business) the open laundry plant's friend from whom I engaged in the laundry industry see closing to wash clothes or towels sheets, if it looks clean, almost no rinsing, direct drying or ironing. "for this phenomenon, whether the hotel has a corresponding measures?

Fang Shihong: laundries wash Such undertake, who will monitor? I think the hotel signed outside wash cooperation clearly marked disinfection standard. Acceptance at the same time, you can ask the local related departments such as Health Bureau to random testing. And the authoritative testing to guests publicity, to confirm their "product" is not a problem, let the guests at ease. Of course, have the financial resources, the best enough scale hotel itself set up the laundry room, so a lot of supervision and implementation of the entire process. For the consumer, I hope that when you select a hotel, the cut not just the price level as the sole criterion to choose the hotel. After all, health is more important than everything. Conditions allowed high-star hotel is relatively in these areas will do better.

Mai point network reporters: Hotel textile PH value problems, some budget hotel done an injustice, and that responsibility is to the body in the outsourcing washing units. What is your opinion?

Fang Shihong: For the vast majority of consumers, the consumption process is completed at the hotel. Responsible under an obligation to do a good job as a hotel party, disinfection and cleaning of linen. No right to protest against an injustice. For qualified audit outsourcing washing unit and checks on, should be particularly careful. To have in-depth understanding of workflow and management of outsourcing washing units. Going to washing Association, to see the past history of the companies. After washing, hygiene standards of non-compliance, to be subject to heavy penalties. So, want to the hotel linen washing undertake work outsourcing units, if you want to in hotel linen washing market competitiveness, we must do a good job of washing quality checks. This hotel, the society is responsible. This done an injustice or shirk responsibility for the quality of the wash to the practice of washing units who are completely wrong, and it is not allowed.


Mai dot net freelance critic Zhao Huan Yan

Zhao Huan Yan: the safety and health must be placed in the hotel industry a

Mai Dot Net Reporter: on the one hand, hotel assessment standards improve, on the one hand customers decline in the level of trust, which makes the hotel also caught in a dilemma. For this situation, you have a new idea?

Zhao Huan Yan: safety, health is the primary standard, the hotel should be on this corresponding effective measures and the public to obtain the understanding of consumers, and accept the recommendations of the consumer.

Mai dot net Reporter: In the survey, we found that the acceptance of the health of the consumer public supplies of high-star hotel is significantly higher than the low-end hotel. For this phenomenon, what is your view?

Zhao Huan Yan: the history of high-star hotel than budget hotel much longer than the budget hotels, health management efforts, experience easier to get consumer recognition.

Mai point network reporters: small business owners for more than 10 years, Mr. Gao said, "I have done this line, also know several (to undertake budget hotel laundry business) the open laundry plant's friend from whom I engaged in the laundry industry see closing to wash clothes or towels sheets, if it looks clean, almost no rinsing, direct drying or ironing. "for this phenomenon, what are your views?

Zhao Huan Yan: The hotel should establish the corresponding power of the system of inspection, acceptance and management program.

Mai Dot Net Reporter: relative brand outlets, consumer brand franchise health situation is more worried about the management of the franchise and direct sales stores, you have any suggestions?

Zhao Huan Yan: the greater the range of budget hotel management difficult it is to manage, franchise management focus, despite the expansion by franchisees is the development trend of budget hotels, but expanding too quickly is also a double-edged sword. Franchise as a franchise must ensure that the implement guidance from the headquarters of the technology and management experience, the franchise headquarters for security the hygiene management's ability to control all the requirements of the most important premise.


Mai dot net freelance critic Huang Jianxiang

Of Huang Jianxiang: Hotel with outsourcing unit has a prosperity, a loss for both the stakes.

Mai Dot Net reporter: In May of this year, Kunming Consumers Association, City of Industry, Municipal Health Bureau, Yunnan Province, fiber identification are multisectoral jointly conducted a sample survey and comparison test 10 of Kunming Inn Public textiles. Upon examination, the 20 sample pH unqualified sample color stains failed overall pass rate of 33.3%, around seventy percent of public textiles Health Quality worrying. For a similar phenomenon, what are your thoughts?

Huang Jianxiang: In fact, this is reported to make random checks by the competent departments Inn, Inn the level is relatively low, are not star hotel as well, these hotels only very simple organizational structure, Laundry functionality basically the responsibility of the contractor, there is no regulatory mechanism or mechanisms are not sound, generally no department of quality control functions, these problems largely makes the Inn of health can not get the appropriate protection.

But it is worth our attention, guests and the general public does not like us insiders to distinguish between what is a star hotel, Inn, in their eyes, we are all called "Hotel Inn exposure the negative impact of some of the problems, it will also spread to the star hotel, so the industry will become troubled.

Mai Dot Net Reporter: on the one hand, hotel assessment standards improve, on the one hand customers decline in the level of trust, which makes the hotel also caught in a dilemma. For this situation, you have a new idea?

Huang Jianxiang: various standards improve in the hotel industry is a performance to specification, is an improvement. Hotel should strictly implement the national, local and industry health standards, but we want to know, do not know what most guests within the hotel industry standards, they tend to be by virtue of reputation, its own feeling around Friends recommended Network Reviews and other soft targets to produce a cognitive impression of the hotel is the so-called "watch outsiders, reputation, image and reputation of the hotel in the society is crucial. We can not blame the guests are not professional, we should shift from a single pursuit of economic efficiency, the pursuit of economic and social benefits "double benefit", focusing on the public's perception and views, bit by bit to accumulated trust from the customers .

Mai dot net Reporter: In the survey, we also found that the acceptance of the health of the consumer public supplies of high-star hotel is significantly higher than the low-end hotel. With this phenomenon, what are your views?

Huang Jianxiang: this is a very natural thing. Guests to the tea restaurants or food shops, hot tea will go rinse dishes in high-star hotel, few guests will do so, some of the guests on the health of high-star hotel or trust. This aspect has been calling for a decision is the star of the hotel itself, on the other hand is determined by the impact of the regulatory mechanisms of the relevant government departments.

Mai point network reporters: Hotel textile PH value problems, some budget hotel done an injustice, and that responsibility is to the body in the outsourcing washing units. What is your opinion?

Huang Jianxiang: Hotel should outsourcing unit of qualification conduct auditing and oversight, if supervision is not strict, the hotel is bound will be subject to some qualification is not enough of outsourcing unit of drag, therefore Hotels and outsourcing unit has a prosperity, a loss for all loss of interest in the relationship. Ugly words in front, cooperation before the setting of rules, rather than encounter guest complaints or exposure problems, go to blame each other, passing the buck, it was already serves no purpose.

Development of an industry may love, need not only hard enough hardware, software enough soft, but mutual understanding, mutual compromise and patiently endured. The best way the hotel people try to, consumer tolerance, industry experts provide the corresponding theoretical support industry and consumers, and perhaps this is the common progress.

 

    Time:[ 2013/1/16 ] Pageview: [ 21825 ]
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